HOW TO CAPTURE BUSINESS LEADS THROUGH LIVE CHAT

Apart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather […]






Traits of an Efficient Live Chat Agent

Live chat agents are an inevitable part of the customer support section of a business. Like the other support agents, they too are responsible for representing a business in front of the people. The quality […]






HERE’S WHY YOU NEED TO INSTALL A LIVE CHAT SOFTWARE ON YOUR BLOG

Going above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. […]






THAT’S HOW YOU MANAGE CUSTOMER EXPECTATIONS LIKE A PRO!

You won’t ever have a magic wand that can make your customers happy. Customer satisfaction requires dedicated efforts and a few smart tactics. Yes! Tactics to meet, in fact, exceed customer expectations so that they […]






BEST HACKS TO MAKE THE MOST OUT OF YOUR NPS SCORE!

Net promoter score is one of the many metrics that let you know how satisfied your customers are with your products or services. Once the NPS scores have been gathered, there are two possibilities: either they get piled […]






COMMON LIVE CHAT FAILS AND WAYS TO COMBAT THEM EFFECTIVELY

Though live chat is an untapped potential for any business today, it can be beneficial only if used appropriately. It’s just a matter of using the live chat elements in the correct proportions. If used […]






ELEMENTS OF AN EFFECTIVE FOLLOW-UP EMAIL

A majority of the businesses today strive to go above and beyond to nurture their customers. Do you know why? The answer is simple- It’s easier to retain the existing customers rather than acquiring new ones. So, it’s advisable […]






5 BEST TOOLS FOR ONLINE TEAM COLLABORATION

Facing difficulty while exchanging emails with your colleagues or briefing them about the objectives and progress of a particular project? Well, if that’s the case, team collaboration tools are all that you need to reduce […]






ALL THAT BUSINESSES NEED TO BOOST THEIR CLV

In marketing, customer lifetime value or simply CLV refers to a prediction of the net profit attributed to the entire future relationship with a customer. It is an important concept as it encourages firms to focus on […]






WHAT MAKES A LIVE CHAT SERVICE EFFICIENT?

The basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with […]






ENHANCE YOUR EMAIL MARKETING CAMPAIGN WITH PERSONALIZATION

What exactly is personalization? It is when a company carries out a thorough research so as to dig deeper into customer behavior and interests. Thereafter, the products and services are tailored as per their interests […]






HERE’S HOW YOU CAN BUILD CUSTOMER LOYALTY USING LIVE CHAT

As a matter of fact, a live chat window on a website is a window into the respective company. It is the most convenient place where customers communicate freely and get their queries resolved in […]