Going above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer satisfaction. Setting aside all the mainstream methods, here’s a new way of doing so: offering a live chat platform on your blog. Want to know how it helps? Read on:
Helps stand out of the crowd:
We all are quite familiar with the benefits of providing a live chat assistance on an e-commerce website. When it comes to offering the same platform through your blog, it provides a way to create a close contact with the followers. Owing to the fact that chats are much quicker as compared to email or social media, it can be a great way for the blog readers to gain knowledge and get any of their queries resolved by a live person. Moreover, it helps differentiate a business from its competitors.
Facilitates a two-way communication:
Providing a live chat platform on your blog not only helps the readers to reach out to you easily but also helps gain valuable customer information. Businesses can actually find out where the readers are accessing their content from, what pages they are interested in, in the blog. This platform can actually be used to keep up with the trends of visitors to and followers of your blog, in real time.
Inflates the sales:
If a business’s blog is linked to an online store, visitors can be directed in the intended direction. Providing the required guidance to the readers can actually help move them down the sales funnel. Also, the platform can be leveraged to suggest other products available in the respective virtual shop.
Source: Live Chat Agent